Content_Return and Exchange

Return and Exchange

Return and Exchange policy

Note : We just allow to return full-price product only (do not allow to return product on discount)

  • Product may be returned within 30 days of the date of purchase stated on the shipping note enclosed with the order.
  • Note: Saturdays, Sundays and public holidays are included in the returnable period.
  • Only products purchased online at are eligible for return if they meet the following criteria:
    • Faulty or defective products, or items damaged during shipping.
    • Incorrect items shipped.
  • All items must be in perfect condition, unused and unwashed with original tags and receipt.
  • Delivery costs and any other expenses besides the product cost are not refundable.
  • If product does not meet the conditions of this Return and Exchange policy, it will not be accepted and will be returned to you at your cost.
  • We recommended all returns to be sent via a method that allows tracking. LYN will not be responsible for the loss or delay of any returned items.
  • You will receive a refund of the full amount that you have paid on within 14 days from the date we received your request to return the product.


Return and Exchange Channel

Return Online

Return At Store

Exchange Online

Exchange At Store


Not available now

Not available now

Not available now

  • For COD orders: You will receive a discount code of the amount that you have paid to use on within 7 days from the date we accepted your return product.

    You can use this code to purchase another product on with the same amount or less. Excess balance will not be refunded. This code cannot use to purchase at offline store.

  • For non-COD orders (ATM / Debit / Credit): You will receive a refund of the full amount that you have paid on within 14 days from the date we received your return product.

Return process

Product returning through the ONLINE CHANNEL

  • Fill out the return details on this LINK with 5 photos of each side of product and then you would receive a confirmation email after the form completed
  • Enclosed the receipt document in the package and then return with the product that you want to return to the address as here below

Please send the return package to:

Online Department Brand Lyn (Return)

JPS Fashions Việt Nam

14 Nguyễn Trãi, phường Bến Thành, quận 1, Tp. HCM


  1. After the returned product package received and inspected you would have a confirmation email.
  2. We would inspect and inform you of the inspection result of the returning product as soon as possible via email and you could check the returning product status by contacting us CLICK HERE.

Product returning/ exchange through the LYN’s Stores

  1. Bring the product in its original condition and the receipt from our online store to the counter at any branches of LYN store, within 30 days from the date on the receipt.
  2. Our staff will check the product if it matches the return/exchange condition.
  3. The return form will be filled in the system by our staff. After this process is done, you will receive a confirmation email.
  4. If your product matches with the return/ exchange condition, you can exchange to another product with the same amount or less. Excess balance will not be refunded


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