website

Return Policy

1. Return regulations


◼️ Return policy is only applicable to items purchased at website www.lynvn.com, not applicable for items purchased at stores


◼️ If you want to return your purchase, you may request to return the product on website within 14 days from the date of receiving order (include Sat, Sun and Public holiday).


◼️ Return request:

  • LYN only accepts return on full-price products (not applicable to discounted products) in case the customer is not satisfied with product.
  • LYN accepts return on discounted and full-price products in case the product is defective, missing accessories, damaged during transportation or does not match the ordered product.

2. Return conditions

◼️ All products must be in original condition, unused with original tags, accompanying accessories (if any) and purchase invoice.


◼️ If the product does not meet conditions of Return Policy, the product will not be accepted and will be returned at your cost.

3. Return process

You can request return via following methods:

◼️ Online channel

  • Fill out all details inREFUND REQUEST (order number, email). Select the product you want to return, state the reason and attach 4 - 5 images of each size of product. Once completed, you will receive a confirmation via email
  • Pack the product with an invoice in original packaging to the address as below. Customers should return the product via couriers that can track the shipping status. LYN will not be responsible for loss or delay of any return package.
➜ Recipient: LYN Online Vietnam
➜ Address:
LF Logistics (Vietnam)
Units 4, Block 14, Street 3, VSIP II, Hoa Phu Ward, Thu Dau Mot City, Binh Duong, Vietnam

  • After receiving your return package, LYN will review and verify your return request along with the product. If the request meets the return policy, our customer service will email you a confirmation.

◼️ Contact customer service to request return

  • Send an email to contactus@lynvn.com with subject: Return request - Order number
  • Customer service will contact and send you instructions via email once your request has been approved

4. Refund method

◼️ For orders paid by ATM/ Debit/ Credit card: You will receive a refund equivalent to the value paid at website www.lynvn.com into your account within 14 days from the date LYN receives the returned product and accepts your return request. Delivery costs and any other expenses besides the product cost are not refundable in case the customer is not satisfied with product or change mind.


◼️ For cash on delivery (COD) orders: 

  • You will receive a discount code equivalent to the value of the product you paid at websitewww.lynvn.com within 7 days from the date LYN receives the returned product and accepts your return request. Delivery costs and any other expenses besides the product cost are not refundable in case the customer is not satisfied with product or change mind.
  • Discount code has a validity period of 30 days, only applicable when purchasing online (not applicable in store). The excess amount will not be returned if you purchase another product of lower value.

    What are you looking for?