Frequently Asked Questions

With our new website, signing up and logging in is easier and more secure than ever. Follow these steps:

1. Go to the sign-up or log-in page.
2. Enter your email address.
   • The system will send an OTP (One-Time Password) to your email.
   • Sometimes, the email may be detected as spam. If you can't find the OTP email in your inbox, please check your junk or spam folder.
3. Enter the OTP in the provided field.
4. You are now signed up and logged in!

Benefits of OTP Login:

• Enhanced Security: OTP ensures that only you can access your account, reducing the risk of unauthorized access.
• Convenience: No need to remember a password. Just use your email to receive the OTP and log in.
• Quick Access: The process is fast, allowing you to access your account quickly and efficiently.

If you do not receive the OTP within a few minutes, please request to resend the OTP. Keep your email secure and do not share the OTP with others. For any issues, please contact our customer support at [customer support email] or [customer support phone number].

Device Compatibility:

• This process works seamlessly on desktops, tablets, and smartphones.

Support:

• If you encounter any issues during the sign-up or login process, please reach out to our customer support team for assistance.

With the new version of our website, you don't need to create a password. Simply enter the email you used to sign up, and the system will send an OTP to your email. Fill in the OTP, and you'll be able to log in.

Remark: Sometimes, the email may be detected as spam. If you can't find the OTP email in your inbox, please check your junk or spam folder.

Ordering online with us is quick and easy! Follow these simple steps to complete your purchase:

1. Browse Our Store: Explore our products and add your chosen items to the cart.
2. View Cart: Click on the shopping basket icon to review your items.
3. Proceed to Checkout: Click "Checkout" to start the purchase process.
4. Sign Up or Log In: Please sign up or log in to your account to continue. We don’t offer guest checkout, so having an account will help us process your order smoothly.
5. Enter Shipping Information: Provide your delivery address and contact details.
6. Apply Promo Code: If you have a promo code, enter it in the designated field and apply it.
7. Select Payment Method: Choose your preferred payment option and enter your details.
8. Review and Confirm: Double-check your order and payment information before confirming.
9. Complete Your Order: Click "Pay Now" or "Complete Order" to finalize your purchase.

You’ll receive an email confirmation once your order is placed. Enjoy shopping!

Using a promo code on our website is easy and can help you save on your favorite items. Follow these steps to apply your promo code at checkout:

1. Add Items to Your Cart:

   • Browse our online store and add the items you wish to purchase to your cart.

2. Proceed to Checkout:

   • Once you have added all desired items to your cart, click on the cart icon at the top right corner of the page and select "Checkout."

3. Enter Your Promo Code:

   • On the checkout page, you will see a field labeled "Promo Code" or "Discount Code."
   • Enter your promo code into this field exactly as it appears.

4. Apply the Code:

   • Click the "Apply" button next to the promo code field. The discount will be applied to your order total automatically.

5. Complete Your Purchase:

   • Review your order to ensure the discount has been applied, then proceed with the payment process to complete your purchase.

Important Note: You can only use one promo code per order. If you have multiple promo codes, choose the one that offers the best discount for your purchase.

Tips for Using Promo Codes:

• Check Expiry Dates: Ensure your promo code is still valid and has not expired.
• Case Sensitive: Enter the promo code exactly as provided, paying attention to any capital letters or special characters.
• Single Use: Some promo codes may be limited to one-time use per customer.

If you encounter any issues while applying your promo code, please contact our customer service team at contactus@lynvn.com or 028 36209544 (only during working hours from 8:30 a.m. to 5:30 p.m.) .

Unable to Cancel Online?

We understand you may need to modify your order. Unfortunately, cancellations cannot be processed directly through the website at this time.

Here's how we can assist you:

• Contact our friendly customer service team through the following channels:
  
  • Phone: 028 36209544 (only during working hours from 8:30 a.m. to 5:30 p.m.)
  • Email: contactus@lynvn.com

Tracking Your Order

• Email: Click the link provided in your order confirmation email.
• Ninja Van Website: Use the tracking number in your email to track your package directly on Ninja Van's website, CLICK HERE.
• Contact Us: If you have any questions or need further assistance, please contact our customer service team at 
  • Phone: 28 36209544 (only during working hours from 08:30 AM - 05:30 PM)
  • Email: contactus@lynvn.com
  • What you'll need: Your order number or tracking number.

If you experience any delays or issues with your delivery, please don't hesitate to contact us. Our dedicated customer service team is here to help.

Haven't Received Your Order? No worries! We're here to help.

We understand that waiting for your order can be frustrating, especially if it doesn't arrive on time. Here are some simple steps you can take to track your order and resolve any issues.

1. Track Your Order:

• Tracking Number: Use the tracking number provided in your order confirmation email to track your order on the shipping carrier's website, CLICK HERE
• Estimated Delivery Time: Double-check the estimated delivery time for your order, as it may vary depending on your location.
  • Please note that domestic shipping within Vietnam typically takes 2-3 business days for Ho Chi Minh City and metropolitan areas, and 3-5 business days for provincial areas, starting from the order confirmation date, excluding weekends and public holidays. During peak seasons or long holidays, delivery may take longer than the time specified on the website.

2. Check Additional Information:

• Mailbox: Check your mailbox again, as the package may have been delivered there.
• Neighbors: Ask your neighbors or building manager if they have received a package for you.
• Shipping Address: Make sure the shipping address you provided is correct.

3. Contact Us:

If you still haven't found your package after following the steps above, please contact our customer service team immediately.

• Phone: 028 36209544 (only during working hours from 08:30 AM - 05:30 PM)
• Email: contactus@lynvn.com

Information Needed:

• Order Number: To help us locate your order quickly.
• Name: As it appears on your order.
• Phone Number: To contact you.
• Shipping Address: To verify the address.

We'll take care of it:

Once we receive your information, our team will investigate the issue and keep you updated on the status of your order. Thank you for your patience and understanding.

Shipping Fee:

• Free: For orders over 1,500,000 VND
• 40,000 VND: For orders under 1,500,000 VND

.Delivery Time:

• Ho Chi Minh City: Typically arrives within 2-3 business days.
• Other Areas: Typically arrives within 3-5 business days.
• Please note that delivery times may vary, especially during peak seasons or holidays.

• Shipping Carrier: Ninja Van
• Payment: Shipping fees are included in your total order amount.
• Change of Address: Need to change your delivery address? Contact our friendly customer service team before your order is shipped.

Contact:

• Hotline: 028 36209544 (8:30 - 17:30)
• Email: contactus@lynvn.com
• Zalo OA: LYN Việt Nam

Refund Processing:

• We aim to process your refund within 14 business days of receiving and inspecting your returned item.
• You'll receive a confirmation email once the inspection is complete.

Refund Methods:

• The refund method depends on your original payment method:
  • Cash on Delivery (COD), Bank Transfer, QR Code (Prompt Pay): You'll receive an online credit equal to the product amount. Registration is required to access the credit. It expires within 30 days.
  • Other Payment Methods: Your refund will be issued directly to your card or account.

Important Notes:

• We cannot accept returns for items purchased during End of Season Sales, Campaign Promotion, those redeemed with online credit, or those that violate our return policy (read more "What is return policy")

Return Policy

Thank you for shopping with us. We understand that sometimes, things just don't work out. If you're not completely satisfied with your purchase, you can return it to us within 14 days of receiving your order.

What can be returned:

• Unworn items: Items must be in their original condition, unworn, and with all tags attached.
• Unused beauty products: Perfumes must be unopened and in original packaging.

What cannot be returned:

• Sale items: Items purchased during our End-of-Season (EOS) sale and Promotion items.
• Credit items: Items purchased with Online credit or Return code.
• Used items: Items worn, washed, or show signs of use.

How to return an item:

1. Complete the return form: CLICK HERE to fill out our online return form.
2. Pack your items: Carefully pack the item(s) you're returning in their original packaging, if possible.
3. Ship your return: Send your return to the address provided in the return form.

How long will it take? Depending on the time it takes to receive your return package, LYN will review and inspect your return request along with the product. If the request meets our return policy, you will receive an email confirmation when your return has been processed.

Please note:

• Shipping costs: You are responsible for the cost of return shipping.
• One return per order: Each order is entitled to one return.
• Resalable condition: Returned items must be in a saleable condition.

For more information, please visit our FAQs.

Simple and Fast Returns

We want you to be satisfied with us. If you are not satisfied for any reason, you can request a return within 14 days from the date you received the product.

Return Policy

• Return period: You have 14 days after receiving the product to request a return.
• Condition of returned items: Items must be unworn, unwashed, and in their original packaging with all tags attached. Additionally, the receipt must be included.
• What can be returned: You can return almost any item purchased online, except for End-of-Season (EOS) sale Item, Promotion items, and items purchased with online credit or Return Code.

Additional Notes

• You can only request one return per order.
• If the product is damaged upon receipt, please select "defective item" as the reason for return when filling out the return form. CLICK HERE to go to the return form or email contactus@lynvn.com
• Jaspal reserves the right not to accept returns or exchanges that do not meet the specified conditions.
• The return period includes Saturdays, Sundays, and public holidays.

By following these guidelines, you can ensure a smooth return process for your online order.

How to Return and Exchange Your Purchases

Online Returns (at website):

• Applicable for purchases made within Vietnam only.

In-Store Returns (at Stores):

• Currently, returns at stores are not available online.

Exchange Policy:

• Currently, exchanges are not available online.

How to Return:

Through the Return Form Link:

• Click on THIS LINK.
• Fill in the order number and the email (must match the email used when placing the order).
• Select the item and enter the quantity you wish to return.
• Choose the return reason or attach an image file if required.
• Provide details or reasons for your return.
• Choose the return mode: return by yourself.
• Click confirm your return request form.
• You will receive a confirmation email after completing the request form.
• We will review your request and send an email to approve your return if all conditions are met.

Once you receive the return approval email confirmation from us, send your return package via post or another delivery service to the address below:

Return Address:

LYN Online Việt Nam

Units 4, Block 14, Street 3, VSIP II, Hoa Phu Ward, Thu Dau Mot City, Binh Duong, Vietnam

Important Note:

• After receiving and inspecting your return, We will send you a confirmation email.
• You can submit the return at one time in any quantity.
• You must include the delivery order in the return package.
• The return item must be in good condition according to our return policy (read more on our FAQs page).
• You must return the physical item after receiving the confirmation email from us only.
• We will take around 14-30 working days after receiving your return item to proceed with the refund process.

We understand that receiving a defective item can be frustrating. Here's how we can help:

Submit the Return Form: Indicate "Item Defective" as the reason for return and attach an image of the defective item for our review. CLICK HERE to go to the return form.

Contact Us: Report the defect to our customer service team immediately. You can reach us by:

• Phone: 028 36209544 (only during working hours from 08:30 AM - 05:30 PM)
• Email: contactus@lynvn.com

Provide Information: When contacting us, please include the following information for a faster resolution:

• Order number
• Details of the defect (including 2-3 photos clearly showing the issue with the product, along with a detailed description of the problem experienced)
• Photos of the parcel box clearly showing the shipping label (AWB).

We'll Take Care of It: Once we receive your information, a customer service representative will review your request and determine the best course of action. This may include:

• Replacement: We can send you a replacement item (subject to availability) at no additional cost.
• Refund: We can issue a full refund for the defective item, including any applicable taxes and shipping fees.

Additional Information:

• Please note that we may require you to return the defective item to us before processing a replacement or refund.
• For hygiene reasons, earrings cannot be returned or exchanged unless defective.

Our goal is to resolve your issue as quickly and efficiently as possible. We appreciate your patience and cooperation.

How to Return and Exchange Your Purchases

Online Returns (at website):

• Applicable for purchases made within Vietnam only.

In-Store Returns (at Stores):

• Currently, returns at stores are not available online.

Exchange Policy:

• Currently, exchanges are not available online.

Bags Maintenance

• Store them wisely: Keep your beloved LYN bags in a cool, dry, and well-ventilated area. This will help prevent them from developing mold or mildew.
• Maintain their shape: If you're not using your bags, gently stuff them with tissue paper or clean, unused clothes to maintain their shape.
• Protect from dust: Store your bags in dust bags when not in use to keep them looking their best.
• Avoid harsh conditions: Keep your bags away from direct sunlight and high humidity, as these can damage the leather.
• Act fast in case of spills: If your bag gets wet or stained, blot the affected area immediately with a clean, absorbent cloth. Don't rub, as this can spread the stain.
• Proper drying is key: Allow your bag to air dry naturally in a well-ventilated area. Stuffing it with paper will help it dry faster and maintain its shape. Consider using a moisture absorber inside the bag to speed up the drying process further.

Footwear Maintenance

Here are some tips to properly care for your LYN footwear, depending on the material:

• General care: Always store your shoes away from direct sunlight, as this can cause fading or cracking. Allow them to air dry completely after wearing before storing them.
• Plastic footwear: Clean them with a damp cloth to remove dirt. Wipe them dry with a clean, soft cloth.
• Leather footwear: Regularly wipe away dirt and dust with a soft, dry cloth. Apply a leather conditioner or polish every few months to keep the leather supple and protected.
• Insoles: Remove the insoles from your shoes and wipe them clean with a damp cloth. Allow them to air dry completely in a well-ventilated area before placing them back in the shoes.

Jewerly Maintenance

Here are some jewelry maintenance conditions specifically for fashion jewelry:

General Wear and Care:

• Avoid Harsh Environments: Limit exposure to water, sweat, chemicals (including chlorine, cleaning products, and cosmetics) and extreme temperatures. Remove your jewelry before showering, swimming, exercising, or cleaning.
• Store it Safe: Keep your jewelry in a cool, dry place when not in use. A fabric-lined pouch or jewelry box is ideal. Avoid storing different types of metals together to prevent tarnishing.
• Gently Does It: Treat your jewelry with care. Avoid rough handling, pulling, or bending excessively.
• Cleaning: Wipe your jewelry with a soft, dry cloth after each wear to remove any dirt or residue. You can use a damp cloth occasionally, but let it dry completely before storing. Avoid harsh chemicals or jewelry cleaners, as they may damage the finish.

Material Considerations:

• Fashion Plating: Plating on fashion jewelry can wear off over time, especially with frequent wear or exposure to harsh conditions. This is considered normal wear and tear.
• Non-Precious Metals: Fashion jewelry is often made from non-precious metals like brass, copper, or aluminum. These materials may tarnish more easily than precious metals. You can find gentle cleaning solutions specifically designed for fashion jewelry to restore shine.

Disclaimer:

• We are not responsible for damage caused by normal wear and tear, improper use, or failure to follow these care recommendations.

Size Guide

Bag Dimensions

You can find the width, length, and height of the bag you're interested in by clicking on "Product Info" and comparing it with the dimensions of each bag type, as shown in the image below

Shoe Size

Size conversion chart and measurement guide for women's shoes.

Uh oh! We're having trouble processing your order.

We apologize that you're encountering an issue with your order. This could be due to high website traffic at the moment.

Here are some steps you can try to resolve the issue:

1. Try Again Later:

High website traffic can sometimes cause processing delays. We recommend trying to place your order again in a few minutes.

2. Review any Error Messages:

If you see any error messages or notifications on the website, please take note of them. This information can help us identify the cause of the problem.

3. Check Your Payment Details:

Sometimes, issues can arise with credit card information or compatibility. Make sure all your billing details are accurate and try using a different credit card or payment method if available.

4. Clear Your Browser Cache and Cookies:

Outdated browser data can sometimes interfere with online transactions. Try clearing your browser's cache and cookies. Here's a general guideline, but specific steps might vary depending on your browser:

• Go to your browser's "Settings" or "Preferences."
• Look for options relating to "Privacy" or "Security."
• Find the option to "Clear Browsing Data" or "Delete Cookies and Cache."
• Select the appropriate time range (e.g., "All Time") and confirm deletion.

5. Try a Different Device or Browser:

If the issue persists, try placing your order from a different device (computer, phone, etc.) or using a different web browser.

6. Contact Our Customer Service:

If you've tried all of the above suggestions and are still unable to place your order, please don't hesitate to contact our friendly customer service team for further assistance. They are available through the following channels:

• Phone: 028 36209544 (only during working hours from 08:30 AM - 05:30 PM)
• Email: contactus@lynvn.com

We appreciate your patience and understanding as we work to resolve this issue.