Content_Delivery and Tracking
Delivery and Shipment Status Tracking
Are there any domestic delivery fees?
- Free delivery cost for the order amount greater than 1,500,000 VND
- Delivery fee 40,000 VND for the order amount less than 1,500,000 VND (all area)
How many days would I receive the product?
Delivery in Ho Chi Minh City usually takes 3-5 business days from the date of order confirmation or takes 5-7 working days for Ha Noi City excluded public holidays and weekends.
- During public holidays or long holidays the products the product delivers may take a longer time than specified on the website.
- We deliver products through third-party service providers who are not stakeholders in an operation, neither a business partner nor contractual companies
How could I check the delivery status?
You can check the delivery status in various ways
1. Click the link in the email or SMS when the purchase order is completed
2. Check the delivery status via the Ninja Van website with the reference of the given delivery number, CLICK HERE.
3. Check delivery status from our customer service, CLICK HERE.
What if I am not available when products are on arrival?
You could notify the delivery staff about the date or time for your convenience of product receiving when you are contacted for delivery confirmation or you could contact our delivery team for cooperation in prior delivery arrange CLICK HERE.
What to do if I do not receive the product?
If you do not get contacted by the delivery staff or do not receive the products within the notified period, please kindly check with our staff CLICK HERE.