Delivery and Tracking
1. Delivery Time
◼️ Orders in Ho Chi Minh City: expected delivery within 2 - 3 working days
◼️ Orders in other Cities/ Provinces: expected delivery 3 - 5 working days
- Courier works from Monday to Saturday, does not include Sundays and Holidays
- During sales promotion, delivery time may take longer than expected on the website.
- All orders purchase in website will not include paper bags
2. Delivery Fee
◼️ Orders less than 1,500,000 VND: Delivery fee 40,000 VND
◼️ Orders from 1,500,000 VND: Free delivery
- Currently LYN Online only delivers within Vietnam area
- Delivery fee applies to all provinces and regions
3. Tracking Order Status
Customer can track order through following methods:
◼️ Method 1: Log in to your account on website and view order status in "My Account"
◼️ Method 2: As we start packing the order, we will send you a shipment confirmation with delivery information and a link to track your order. Please note, that it can take some days before the tracking information is updated.
◼️ Method 3: Check order status through courier’s website (Ninja Van) with the tracking ID as your order (VNLYNOVNxxxxx)
◼️ Method 4: Contact our Customer Service
- Email: email@example.com
- Hotline: 028 36209544
- Zalo Official Account: LYN Việt Nam
4. Remark when receiving goods
◼️ LYN Online has a co-checking policy upon delivery. Customers need to check before receiving the goods
- Check the package: the packaging box is intact, not torn and has no signs of being opened; Tape with LYN logo shows no signs of being opened or patched
- Check the product: intact labels, complete price labels; Correct product code, color, size and quantity according to the order. Product testing is not allowed for footwear, accessories and cosmetics.
◼️ For force majeure cases where you cannot check when receiving the goods, please record a video clip when opening the package. If problems arise, video will be a tool to help compare and verify with third parties
- Video clip/ Photo of the package's appearance: Box shape, sealing tape,...
- Photo of package label showing order code
- Video clip from the beginning of opening the package to checking the product inside the box
◼️ After checking, if you find that the goods are damaged, scratched, broken or incorrect, immediately notify LYN Online Customer Service via Hotline: 028 36209544 or Email: firstname.lastname@example.org for immediate processing support.