Frequently Asked Questions

Question: Can I do a purchase order without applying for membership?

Answer: You can purchase even if you are not our members, by the way, membership is recommended due to more privileges or special promotions are reserved to members only and you will not miss exclusive news that would only serve our special members.


Question: How could I know that my purchase order is completed?

Answer: You would receive an email or SMS (the SMS would be sent if it was your selected choice) to notify your order number and details as placed after your purchase order is completed. If you could not find an order confirmation email, please kindly check in the “Spam” mail folder or contact us CLICK HERE for more information.


Question: Can I do a cancellation or change the purchase order?

Answer: If you need to cancel the purchase order or do change the delivery information, please kindly contact us CLICK HERE.

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